FREE DOMESTIC SHIPPING ON ORDERS OVER $100
FREE DOMESTIC SHIPPING ON ORDERS OVER $100
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Mila Christina | FAQs

Q: How do I care for my cashmere onesie?
A: Keep the garment clean; a dirty garment will attract moths.
The Cashmere onesie should be neatly folded on a shelf, not a hanger. It should be clean and in some sort of sealable garment bag with protection against moths.
If it wrinkles, you are better off steaming than pressing to remove the wrinkles. Handwash the onesie with cold water, using a fine washable soap.Never wring or twist. Gently press excess water out with towels.
Dry on a flat service on a fresh, dry towel until thoroughly air-dried.
Tada… your onesie is like new again!
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Q: How's the fitting?
A: Please use our size chart for reference.
Size
Height (inches)
Weight (lb)
3M
21.5 - 24
8 to 12.5
6M
24 – 26.5
12.5 to 16.5
9M
26.5 – 28.5
16.5 to 20.5
12M
28.5 – 30.5
20.5 to 24.5
18M
30.5 – 32.5
24.5 to 27.5

Q: How long does it take for my order to be processed for shipment?
A: All orders received before 12:00 pm EST Monday – Friday will be processed within 2 business days of payment verification and are shipped for free. Most orders are shipped with USPS standard shipping.
Shipping may take 6 – 8 business days.
Please note that on holidays, there might be a slight delay in the processing and shipping of the orders. Your business is important to us, and we make every effort to process your order as quickly as we can.
Please carefully review your shipping information before placing your order.

Q: What is your preferred form of payment?
A: We accept all major cards: Visa, MasterCard, American Express, JCB, Discover, Diners Club debit and PayPal payments

Q: What is your policy on refunds?
A: Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable): Any item that is returned in its unoriginal condition, is damaged or missing parts for reasons not due to our error, any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Q: I sent the item back and requested a refund, I do not see the refund issued yet. What is the next step?
A: Refunds usually takes 5-7 business days to reflect on bank accounts. If the credit is still not issued back to your account after the usual processing time, please contact us immediately via e-mail at info@milachristina.us with the subject line "REFUND."

Q: I want to exchange the order that I’ve received, how can I do so?
A: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@milachristina.us and ship your return package to:
Mila Christina LLC,
4002 Ocean Avenue
Suite O
East Rockaway, New York 11518

Q: How do you handle gift orders?
A: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you electronically.

Q: Where should I ship my returnable item/s?
A: To return your product, please mail your product to:
Mila Christina LLC,
4002 Ocean Avenue
Suite O
East Rockaway, New York 11518
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.


Q: Does Mila Christina Cashmere for Babies have wholesale opportunities?
A: Yes. For wholesale inquiries, please send an email to ollia@milachristina.us with the subject line “WHOLESALE.”